Mục lục
OVERVIEW
Education Counselor focuses on customer relationship management, aligning customer and business goals to create mutually beneficial outcomes. An effective Education Counseling strategy supports healthy sales funnel conversions, reduces churn rates and increases referral sales opportunities.
Since 2021, DigiUni has been nurturing young Vietnamese talent by providing advanced programming and design classes, divided into small groups, and led by a team of leading instructors. In just 3 years, DigiUni students have achieved Top 20 results in international and domestic programming competitions, received scholarships from the world’s leading universities, and paved the way for outstanding success for Vietnamese youth in the future.
Our audience are the students learning from beginning to advanced (4 – 22 years old), students who are looking to prepare for competitions (8 – 14 years old) or aiming to go study abroad (15 – 17 years old).
Position: Education Counselor
Job location:
HN: BH10A-SP 10A-20 Vinhomes ocean park 1 – Gia Lâm – Hà Nội
BENEFITS
- Base salary: base salary + monthly & quarterly commission (average monthly income of full-time sales consultant pass probation ~14.000.000, maximum monthly income 20.000.000)
- Young and foreign working environment
- On-going professional development & training programs
- Support from an experienced and dedicated management team
- 13th month salary & social insurance as per the law requirements
JOB DESCRIPTION
Required working availability on Saturday and Sunday; Off 1.5 days on weekdays.
Working hours: 11am – 8pm; 0.5 working day is 4pm-8pm
– Support marketing initiatives for reaching out to new potential clients
– Contact assigned leads from various sources (digital marketing, referrals of existing clients, events and partner network)
– Set up & assist trials classes, events and deliver consultations to clients to map suitable learning programmes for the students.
– Be responsible for monthly revenue target of assigned new opportunities
– Conduct end of course/year reviews with parents and academic team to support re-enrollment process
– Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus
– Occasionally update parents on students progress & upcoming competitions, as well as sharing school updates on news & past/upcoming activities
– Interact with teachers on a daily basis to prepare for new student’s learning experience at campus
– Support Academic Manager with new and existing classes schedulings & plannings of studying groups
– Ensure systems data compliance within campus
– Create a fun, safe learning environment for all students
JOB REQUIREMENTS
– Bachelor Degree (preferred)
– sales & customer service experience and proven track record of achieving assigned KPIs (preferred)
– Customer service mindset, ability to work under pressure, multi-task and solve problems
– Proficient English communication skills to work in an international environment
– Passion for education and love for working with children and young adults; Being able to adapt and prepare work ready attitude for star-up
– Perseverance, hardworking, positive attitude, willing to learn quickly & always improve knowledge further
– Great communication skills
– Microsoft Office skills
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